FAQs



Section 1: Opening Hours and Location


1. What are your opening hours?

Sales Office: 08.30hrs – 17.30hrs (Monday – Friday)

Retail Stores: 08.30hrs – 17.30hrs (Monday – Friday)
                          08.30hrs – 14:00 hrs (Saturday)
                          Closed (Sundays and Bank Holidays)


2. Where is your store located?

Our main retail store is located in the Riverside Commercial Estate, Galway, Ireland H91 X4DK.
Click here to view on map.


Section 2: My Account


1. I have forgotten my password – can I reset it?

Yes; on the login page, select ‘Forgot your Password in the ‘Safety Direct’ login box.
Then simply enter your email and fill in the Captcha and we will send you a link to reset your password.

Alternatively, you can access the login page via the ‘My Account’ dropdown and select Login. This will direct you to the login page, where you can select Forgot your Password and follow the steps.


2. I have not received an order confirmation – what can I do?

If you have not received an order confirmation, please contact our Sales Team.

 
3. Can I change or cancel an order once it has been submitted online?

As the turn-around time between an order being placed and the items being picked for dispatch is quite rapid, normally we cannot make amendments to online orders.
If you have an urgent query relating to a recently placed order, you may contact a member of our Sales Team.


4. Is online tracking available for my order?

At the moment we have no online tracking system in place. However, if you wish to enquire as to the whereabouts of your order, feel free to contact our Sales Team.


5. Can I get an item customised with a company logo?

Yes, we have an in-house Design Department who take care of garment branding and customisation. For a detailed quote, please contact our Sales Team.



Section 3: Delivery


1. Where do you deliver to, and what are the charges?

We deliver both locally within Ireland and internationally. Please see below for a breakdown of our shipping charges:

 

Nationwide: Free shipping on all online orders with net value over €50.00 (ex. VAT)
United Kingdom: Online orders of up to 30kg will incur shipping charges of €15.00 (ex. VAT)
Europe: Online orders of up to 30kg will incur shipping charges of €21.00 (ex. VAT)
Worldwide: Online orders of up to 5kg will incur shipping charges of €45.00 (ex. VAT)



Note: Prices denoted above are ex. VAT. Shipments over these weights will incur additional costs which will be quoted separately at time of order.
Please note that prices are subject to change and are currently up to date.

*Free Delivery on Orders over EUR 50.00: Price quoted is ex. VAT and only applies to orders placed online
**Next Day Delivery on Stock Items: Mon - Fri if ordered before 12pm. If ordered on Friday before 12pm, your order will arrive on the Monday, not Saturday
Please note: Due to current circumstances with regards to the COVID-19 outbreak, next day delivery cannot be guaranteed and delays can be expected.
We will endeavour to ship all orders as soon as possible however, deliveries by courier may also be delayed in light of both a national and global increase in demand.



Saturday Deliveries:


3.
 An item is missing from my delivery. What should I do?

If there has been a problem with your delivery, i.e. damaged / faulty goods, missing items, incorrect product(s) sent etc., please contact our Sales Team who can assist you with this issue.

 
4. Can I order an item online and collect from the Retail Store?

Depending on stock availability you may be able to avail of this service. Please contact a member of our Sales for further information.

 
5. How do I inform you of specific restrictions/requirements for deliveries set out by my company?

If you have specific delivery restrictions/requirements, please contact our sales team before/after placing an order to discuss these.


6. Can I change the delivery date for my online order?

Delivery dates are normally fixed once an order is confirmed. However, if you urgently need to change your delivery date, please feel free to contact our Sales Team.


7. I cannot find a particular item on the website, what can I do?

If you cannot find a certain product on our website, our Sales Team will happily assist in sourcing this for you. Please contact them with your query.



Section 4: Returns


1. How do I return an item?

Should an occasion arise when you must return goods to Safety Direct, please follow the procedures below and we will help you as best we can:

a) Prior to returning goods you must request a Returns Materials Authorisation (RMA) number from our sales team within 21 days of delivery.
b) Once an RMA is obtained the Purchaser should then return goods at their own cost and risk, ensuring goods are packed properly.
c) The RMA document must be included in parcels being returned otherwise they cannot be accepted and will be returned to the Purchaser at their cost.
d) Returns must be made within 14 days of RMA being issued.
e) The Seller reserves the right to charge a 20% restocking charge on any goods being returned.
f) Customer specific parts or modified standard equipment cannot be returned under any circumstances.

For our full terms and conditions click here.


Section 5: Payment


1. What form of payment do you accept?

We accept Laser, VISA, Mastercard, American Express, Solo Card, Delta, Paypal

2. Can I set up a credit account?

Credit Accounts are available to customers who have traded with us for a number of years. If you wish to avail of a credit account, please fill in the Credit Application form.

3. Is VAT included in your prices?

All our prices are quoted exclusive of VAT. VAT inclusive and exclusive prices are both displayed on our website.